We will not ship your bag until it is perfect! Every bag is individually made using un-treated genuine leather hides and hair on hide. Because of this, variations in the leather grain and color are perfectly natural and celebrated. No piece of leather or hair will look exactly the same. We also hand pick new and used belts, which we then sand and oil to create a rich vintage distressed look. For this reason each belt strap will be unique in color and texture.
We want you to love your bag as much as we do! Please contact us within 5 days of receiving your bag to discuss an issue. Exchanges are not available after 5 days from purchase date. Refunds are not available. To be eligible for a return, your item must be unused and in the same condition that you received it, with receipt and original packaging.
If an item is no longer available, we remove it from our web-site. If the item says SOLD OUT, we are working to get it restocked. Please contact us anytime with time frame or availability questions. This helps us to prioritize the items we stock sooner.